APC

Reset Client Network Shutdown Web Login

Reference: https://www.apc.com/us/en/faqs/FA159758/

Issue:

Password error: unable to log on to PowerChute Network Shutdown (PCNS) or lost user name.

Product:

PowerChute Network Shutdown v3.X and 4.X

Environment:

All supported Operating Systems.

Cause:

Lost user name or password

Solution:

1. Stop the PowerChute service.
2. Go to the group1 directory where PowerChute is installed (default: C:\Program Files\APC\PowerChute\group1).
3. Make a backup of the pcnsconfig.ini file - copy it to another directory and rename it to pcnsconfig-backup.ini.
4. In the group1 folder, open pcnsconfig.ini in a text editor with elevated priveleges.
5. In the [NetworkManagementCard] section of the INI file, set the following lines with your new values:
   • username= new user name
   • password= new password
6. Save pcnsconfig.ini.
7. Start the PowerChute service and log in with your new username and password.