Internet Issues

The steps outlined below are for troubleshooting Internet issues

Verify whether or not the issue is with more than one website. Try accessing different websites to see if they are affected.
Try a different computer or device.
If the issue is only with your device, try restarting it.
If none of the steps outlined below resolve your issue, contact the SWKLS office before calling your ISP.

If you cannot access any websites
Try another computer
Check network equipment to see if everything is powered on
Power-cycle ISP's modem (cable, wireless, or DSL services)
Power-cycle your router
1. Router is typically a Mikrotik brand
2. Power cable is typically in the back of the unit
3. Remove power plug for 10 seconds, then plug back in
After power-cycling equipment, wait 5 minutes and try to access Internet on you computer(s) again

Contact the SWKLS office if you still cannot access the Internet

Does the webpage provide an error message or code other than This site can’t be reached?
Can you access other websites?
Common server-side responses that indicate an issue with the website end include:
1. 400 Bad Request
2. 404 Not Found
3. 500 Internal Server Error
The error messages listed above indicate a potential issue with the website you are attempting to access and will typically require fixing by the website owner.
If a page loads an antivirus (ESET) warning, there is something potentially dangerous contained within the page.
Other messages such as This site can’t be reached may require further troubleshooting by the SWKLS tech staff.

When one or a few pages load slowly or timeout
Test the sites on another computer
Run a speed test: https://www.speedtest.net/
Factors that affect speed include:
1. Number of devices currently using Internet
2. Router configuration (SWKLS deducts 15% to enable quality of service and fairness queueing)

Speed test results on an unloaded network (no other users) should be at roughly 85% of total bandwidth you pay for.

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