EPC Portal Account

Changing your EPC account administrator

1. Find your Billed Entity Number (email Toby if you cannot find it)
2. You will need to call SWKLS to set up an alias to your email address as the change requires a previously unused address.
3. Call the E-Rate helpline at (888) 203-8100 and ask them to set you (or whoever this will be) up as the new account administrator. They will need your Billed Entity Number.
4. The username is usually an email address. You will need a different email address than the previous account admin.
5. Once the account administrator has been changed, follow this link https://portal.usac.org/suite/
6. Type in your username then select ”forgot password”. Please log in and follow the instructions to create a password.
7. When setting up your password, there are some requirements:
   1. Create your password.
   2. The system will send you an email with a new URL. You must click the URL (or paste it into your browser) within 15 minutes. When you return to the system, you will create your password.
   3. Your password must be at least eight characters long and contain at least one of each of the following:
      1. A number (0 through 9)
      2. An upper-case character (A through Z)
      3. A lower-case character (a through z)
      4. A special character (e.g.,  !, #, $, %).
8. Click manage user permissions,
9. Change yours to full for all forms.

Note: Toby (E-rate Solutions) permissions should already be set to be full for all but the Form 498 (no access).