APC: Difference between revisions
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==Reset Client Network Shutdown Web Login== | ==Reset Client Network Shutdown Web Login== | ||
'''Reference: https://www.apc.com/us/en/faqs/FA159758/''' | '''Reference: https://www.apc.com/us/en/faqs/FA159758/''' | ||
'''Issue:''' | '''Issue:''' | ||
Password error: unable to log on to PowerChute Network Shutdown (PCNS) or lost user name. | Password error: unable to log on to PowerChute Network Shutdown (PCNS) or lost user name. | ||
'''Product:''' | '''Product:''' | ||
PowerChute Network Shutdown v3.X and 4.X | PowerChute Network Shutdown v3.X and 4.X | ||
'''Environment:''' | '''Environment:''' | ||
All supported Operating Systems. | All supported Operating Systems. | ||
'''Cause:''' | '''Cause:''' | ||
Lost user name or password | Lost user name or password | ||
Revision as of 14:06, 27 March 2020
Reset Client Network Shutdown Web Login
Reference: https://www.apc.com/us/en/faqs/FA159758/
Issue:
Password error: unable to log on to PowerChute Network Shutdown (PCNS) or lost user name.
Product:
PowerChute Network Shutdown v3.X and 4.X
Environment:
All supported Operating Systems.
Cause:
Lost user name or password
Solution:
Stop the PowerChute service. Go to the group1 directory where PowerChute is installed (default: C:\Program Files\APC\PowerChute\group1). Make a backup of the pcnsconfig.ini file - copy it to another directory and rename it to pcnsconfig-backup.ini. In the group1 folder, open pcnsconfig.ini in a text editor with elevated priveleges. In the [NetworkManagementCard] section of the INI file, set the following lines with your new values: username= new user name password= new password Save pcnsconfig.ini. Start the PowerChute service and log in with your new username and password.