Internet Issues: Difference between revisions
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===Cannot Load Webpage=== | ===Cannot Load Webpage=== | ||
# Does the webpage provide an error message or code other than '''This site can’t be reached'''? | # Does the webpage provide an error message or code other than '''This site can’t be reached'''? | ||
# Can you access other websites? | |||
# Common server-side responses that indicate an issue with the website end include: | # Common server-side responses that indicate an issue with the website end include: | ||
## 400 Bad Request | ## 400 Bad Request | ||
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## 500 Internal Server Error | ## 500 Internal Server Error | ||
# The error messages listed above indicate a potential issue with the website you are attempting to access and will typically require fixing by the website owner. | # The error messages listed above indicate a potential issue with the website you are attempting to access and will typically require fixing by the website owner. | ||
# If a page loads an antivirus (ESET) warning, there is something potentially dangerous contained within the page. | |||
# Other messages such as '''This site can’t be reached''' may require further troubleshooting by the SWKLS tech staff. | # Other messages such as '''This site can’t be reached''' may require further troubleshooting by the SWKLS tech staff. | ||
===Slow Page Loads / Timeouts=== | ===Slow Page Loads / Timeouts=== | ||
Revision as of 15:53, 7 May 2021
The steps outlined below are for troubleshooting Internet issues
Initial Steps
- Verify whether or not the issue is with more than one website. Try accessing different websites to see if they are affected.
- Try a different computer or device.
- If the issue is only with your device, try restarting it.
- If none of the steps outlined below resolve your issue, contact the SWKLS office before calling your ISP.
No Internet
- If you cannot access any websites
- Try another computer
- Check network equipment to see if everything is powered on
- Power-cycle ISP's modem (cable, wireless, or DSL services)
- Power-cycle your router
- Router is typically a Mikrotik brand
- Power cable is typically in the back of the unit
- Remove power plug for 10 seconds, then plug back in
- After power-cycling equipment, wait 5 minutes and try to access Internet on you computer(s) again
Contact the SWKLS office if you still cannot access the Internet
Cannot Load Webpage
- Does the webpage provide an error message or code other than This site can’t be reached?
- Can you access other websites?
- Common server-side responses that indicate an issue with the website end include:
- 400 Bad Request
- 404 Not Found
- 500 Internal Server Error
- The error messages listed above indicate a potential issue with the website you are attempting to access and will typically require fixing by the website owner.
- If a page loads an antivirus (ESET) warning, there is something potentially dangerous contained within the page.
- Other messages such as This site can’t be reached may require further troubleshooting by the SWKLS tech staff.
Slow Page Loads / Timeouts
- When one or a few pages load slowly or timeout
- Run a speed test: https://www.speedtest.net/
- Factors that affect speed include:
- Number of devices currently using Internet
- Router configuration (SWKLS deducts 15% to enable quality of service and fairness queueing)
Speed test results on an unloaded network (no other users) should be at roughly 85% of total bandwidth you pay for.