Internet Issues: Difference between revisions
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# Verify whether or not the issue is with more than one website. Try accessing different websites to see if they are affected. | # Verify whether or not the issue is with more than one website. Try accessing different websites to see if they are affected. | ||
# Try a different computer or device. | # Try a different computer or device. | ||
# If the issue is only with your device, try restarting it. | |||
# Does the webpage provide an error message or code other than '''This site can’t be reached'''? | # Does the webpage provide an error message or code other than '''This site can’t be reached'''? | ||
# Common server-side responses that indicate an issue with the website end include: | # Common server-side responses that indicate an issue with the website end include: | ||
| Line 8: | Line 9: | ||
## 404 Not Found | ## 404 Not Found | ||
## 500 Internal Server Error | ## 500 Internal Server Error | ||
# Run a speed test: https://www.speedtest.net/ | |||
# Factors that affect speed include: | |||
## Number of devices currently using Internet | |||
## Router configuration (SWKLS deducts 15% to enable quality of service and fairness queueing) | |||
# Speed test results on an unloaded network (no other users) should be at roughly 85% of total bandwidth you pay for. | |||
[[Category:Tech_Trouble]] | [[Category:Tech_Trouble]] | ||
Revision as of 17:29, 4 May 2021
The steps outlined below are for troubleshooting Internet issues
- Verify whether or not the issue is with more than one website. Try accessing different websites to see if they are affected.
- Try a different computer or device.
- If the issue is only with your device, try restarting it.
- Does the webpage provide an error message or code other than This site can’t be reached?
- Common server-side responses that indicate an issue with the website end include:
- 400 Bad Request
- 404 Not Found
- 500 Internal Server Error
- Run a speed test: https://www.speedtest.net/
- Factors that affect speed include:
- Number of devices currently using Internet
- Router configuration (SWKLS deducts 15% to enable quality of service and fairness queueing)
- Speed test results on an unloaded network (no other users) should be at roughly 85% of total bandwidth you pay for.